Jio GigaFiber Reviews

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Latest reviews from Jio GigaFiber Customers

Worst connection

Rated 1 out of 5

The service they provide is worst. My connection is not working and I call many times but the don’t response. I just got connection 10 days back and I won’t continue further. Local internet provider I better. .

Namrata

Useless services

Rated 2 out of 5

I am waiting for a better fiber network here as the other one is airtel (even worse) and as soon as it arrives I will be changing this connection.
First and foremost the services go awry from time to time.
Secondly, if you complain they will file it but tell you that it will take them 24 hrs to take action. A lot happens in 24 hrs. Unlike the Ambani’s we normal people need to work from home, we have deadlines to meet, we don’t have 24 hrs to loiter around. It results in losses for us especially in these trying times. Pathetic services.

Vanya Rajwar

WORST SERVICE

Rated 1 out of 5

Say no to Jio. They ask to pay for the registration and then they do come to install the hui fibre. Before taking the payment they guarantee that they will definitely come and once you pay they don’t answer your call and if they do answer then they will give you false hope that they will come the next day but trust me the next day never comes. Neeraj and Amit were very rude and they spoke very rudely.
Installation didn’t even get done and they were so disrespectful what if that would have been done. They would have not been able to provide a proper service. This seems like a scams the way these people behave.
My friend also paid for the registration and it’s been 3 weeks now and nobody has gone to install neither nobody answers her call.
I will not recommend anyone to use this shitty (JIO FIBRE) service.

Cindy Chauhan

The most untrusted company and poor customer service of JIO Fibre. They take money in advance but do not install

Rated 1 out of 5

It is absolutely true so far as Reliance is concerned and this is the reason I never had reliance mobile connection. However, seeing some ads in TV I made up mind lets give a chance to reliance jio and I called their people and paid Rs2500 on 24 th April ‘2021 and they told next day same will be installed with set top box and message will come in my mobile. But I got message four times regarding rescheduling and till date nothing has been done although I paid Rs.2500. While giving money I told the the JIO person that I have seen so many complaints about JIO and also I am very reluctant to take any product of Reliance due to their bad customer service and wrong billing and without giving any information they change something at their own and charge extra. My order no. is NO0000H7N0LR. Let s wait for somedays then I will take refund.

pravir bhattacharya

Jio Fibre worst

Rated 1 out of 5

Jio fibre don’t even care for their new costumers for the connections…..just to say airtel xtream is much much much better than this jio….they don’t even care that a person want new connection and we should cooperate with the new consumer

Sahil

Giving false promises of installation still setup is not installed

Rated 1 out of 5

INSTALLATION Appointment Order Number NO0000HELG2H still installation not done given false promises from Mr Manish. Not even initiating the refund. Highly disappointed. Always telling false and rescheduling the appointment.

Chitra

Wifi not working

Rated 2 out of 5

I have been using the Jio fiber service for over a year now. But there have been multiple problems in my connection. Every month almost the Wifi stops working for a couple of days and I have to spend extra on getting Mobile data voucher. I have to call the customer care executives repeatedly to get them to resolve the issue. And even after its resolution, it is temporary and it stops working again and again. For all the days that I can’t use Wifi because of problems from their side, I asked for a refund, but they are adamant on not caring about their customers at all. I am extremely disappointed with their service. They’re looting customers.

pallavi

Worst Service in Dibrugarh.

Rated 1 out of 5

I had very bad experience of Jio Giga Fiber. They promise a lot but gives almost nothing. I took 999 plan with the promise of getting 150 mbps speed but i hardly get speed of 40 mbps. When i complain them, they raise a ticket and do nothing to resolve the issue. I complained them many times in last 15 days but nothing happened. They have the worst service. I would never recomend to anyone to go with Jio Fiber.

Gaurav

Outstanding Services

Rated 5 out of 5

This is Outstanding Services . Please use it

Akash Rana

Cheaters fools every time

Rated 1 out of 5

When complaint they pass your complaints as they payload their own statements to customers. Doesn’t hear.

Anonymous

Do not opt for jio fiber

Rated 1 out of 5

Firstly, I was very happy for using the Jio fiber services. As things passed, like 2–3 months passed. The actual picture started.
The technical engineer who comes for services in case of downtime gives me an explanation stage in if the number of people are more, then the speed reduces.
These guys(especially Girish who comes when there is speed issue) only trust, Internet Speed Test and ookla.com. in case we show the Google speed test, they say it’s fake as it is not what they wanted to see…
I took a plan of 999/—, I should be getting a speed of 150Mbps. Till afternoon 12pm ,yes you get it. After 12pm till 16:30, the speed reduces to 20M -30M. Not sure why! I did take a screenshot(fast.com, ookla and Google speed test) and showed, them the service guy who comes after 16:30, he just shows that speed is normal why did you raise the tickets? -> this definitely shows their lack of knowledge and no idea in the telecom field.
Lastly these guys come in slots of either morning or directly in the evening(after 16:30), where there won’t be any issue. If any of the tickets is raised in between, you will only get an answer that fast.com, ookla says speed is okay there is no issue. The best part is you have to trust as these guy arrive in the time where speed latency, interruption won’t be there. Bad luck is you have to trust it..
Ultimately your money is wasted, issue won’t be resolved.
Its better to opt for other options then Jio fiber which uses our hard earned money!!

Kiran

Jio Fiber Yearly Recharge Review

Rated 1 out of 5

Well, I have an interesting experience with Jio. I went and recharged my dad’s Jio plan for a year. We got one message that the transaction was successful and then after a while another that the transaction was unsuccessful.
The money had gone out of the bank account. We wrote to Jio explaining to them the situation. Which message to believe? The told us that they had not received the money. Then later in subsequent messages changed their tune that they received it and the account has been successfully recharged. How convenient
Isn’t there some accountability for sending a wrong message? We asked for a refund. But you guess right. the haven’t given it!
When I look closely the transaction id of the successful and unsuccessful message, they are different. So they can say well this person tried making the payment again. That transaction failed. But in this case we DEFINITELY DID NOT TRY PAYING AGAIN. Which is again well played on their side.
My dad faced this experience last year. He received two message- successful and unsuccessful and since the unsuccessful message said that if any payment made, will be refunded in 10 days and try to recharge again. So like a fool he payed again. But I kinda wasn’t sure that the mess up was on dad’s side or Jio’s. So, this year I assisted him. Then I saw for my self. THE TRUTH. Coincidence, I think NOT!
Lessons learnt:
1. Never go for a yearly plan coz then you’re in their hands and they are more likely to play games with you.
2. Never deal with Jio again. NEVER!
3. Share such experiences to make companies more accountable. I just hope this works.
Wish I could give 0 star. But okay.

Sheff

Worst service ever experienced even before the installation

Rated 1 out of 5

I called the Jio person for booking he arrived within a hour at my home and booked the connection for ₹1500 in advance and told the installation will be done on the same day.
But the calls were not answered and installation is delayed.
It is very frustrating and the services are very careless even before the activation.

Tushar Mangla

Worst JIO Fiber Service

Rated 1 out of 5

A request to everyone to please be careful before taking JioFibre Internet Connection.
We have personally faced a lot of harrasment from them and would not want anyone else to waste their hard earned money on Jio. Sharing our experience about the same.
In December 2020, we took 1 year Jio Fiber plan and paid the entire amount. Before taking the 1 year subscription we informed them multiple times that we have to shift after a month and they told us to not worry, they’ll smoothly transfer our connection to the new address whenever we want.
On 18th January 2021, we made a home move request with them. We were informed that the connection will be transferred by 24th January. This confirmation was given to us via message, mail and on the Jio app. No further communication till 24th. We called them again and we were assured of a new date but the same thing continued.
For 10 days we had to followup with them and were given multiple date commitments during that time. Every single time they would tell us our request has been cancelled from their end (would not inform us about the reason) and would say they are issuing a new request.
On 28th January 2021, they told us that their policies have changed from today and they do not allow relocation anymore and they do not even refund the amount you have already paid. Their exact words to us were “Ye connection ka toh ab kuch nahi ho sakta, aap new connection le lo”
Imagine their audacity. They kept giving us false commitments for 10 days, everyday they would argue with us on call and at the end they tell us there is no solution for us.

Ramesh

Jio Fiber Yearly Recharge Review

Rated 1 out of 5

Well, I have an interesting experience with Jio. I went and recharged my dad’s Jio plan for a year. We got one message that the transaction was successful and then after a while another that the transaction was unsuccessful.
The money had gone out of the bank account. We wrote to Jio explaining to them the situation. Which message to believe? The told us that they had not received the money. Then later in subsequent messages changed their tune that they received it and the account has been successfully recharged. **How convenient!**
Isn’t there some accountability for sending a wrong message? We asked for a refund. But you guess right. the haven’t given it!
When I look closely the transaction id of the successful and unsuccessful message, they are different. So they can say well this person tried making the payment again. That transaction failed. But in this case we DEFINITELY DID NOT TRY PAYING AGAIN. Which is again well played on their side.
My dad faced this experience last year. He received two message- successful and unsuccessful and since the unsuccessful message said that if any payment made, will be refunded in 10 days and try to recharge again. So like a fool he payed again. But I kinda wasn’t sure that the mess up was on dad’s side or Jio’s. So, this year I assisted him. Then I saw for my self. THE TRUTH. Coincidence, I think NOT!
Lessons learnt:
1. Never go for a yearly plan coz then you’re in their hands and they are more likely to play games with you.
2. Never deal with Jio again. NEVER!
3. Share such experiences to make companies more accountable. I just hope this works.

Sheff

Never recommend Jio internet

Rated 1 out of 5

When you install the internet its good for like 2 to 3 months after that, it really bad I never recommend this internet

SHARVESH

Worst ISP for gamers

Rated 1 out of 5

Jio does not have a stable connection.Don’t go for Jio fiber if you want latency. It has latency of 70-75 ms which is not good for online gaming

Ansh jain

Very worst service

Rated 1 out of 5

Jio fiber is the most worst service that i have ever seen. Other broadband service providers such as ACT, Airtel are doing good. They are able to resolve the issue quickly. Here in jiofiber they don’t provide any resolution but they close the tickets.

Murali Krishnan T

Be careful before taking JioFibre Internet Connection

Rated 1 out of 5

A request to everyone to please be careful before taking JioFibre Internet Connection.
We have personally faced a lot of harassment from them and would not want anyone else to waste their hard earned money on Jio. Sharing our experience about the same.
In December 2020, we took 1 year Jio Fiber plan and paid the entire amount. Before taking the 1 year subscription we informed them multiple times that we have to shift after a month and they told us to not worry, they’ll smoothly transfer our connection to the new address whenever we want.
On 18th January 2021, we made a home move request with them. We were informed that the connection will be transferred by 24th January. This confirmation was given to us via message, mail and on the Jio app. No further communication till 24th. We called them again and we were assured of a new date but the same thing continued.
For 10 days we had to followup with them and were given multiple date commitments during that time. Every single time they would tell us our request has been cancelled from their end (would not inform us about the reason) and would say they are issuing a new request.
On 28th January 2021, they told us that their policies have changed from today and they do not allow relocation anymore and they do not even refund the amount you have already paid. Their exact words to us were “We can’t do anything with this connection. buy new connection”
Imagine their audacity. They kept giving us false commitments for 10 days, everyday they would argue with us on call and at the end they tell us there is no solution for us.

Ramesh Hingorani

Pathetic service and over commitments made

Rated 1 out of 5

I have just renew my service post 30 day free trial.Pathetic service from jio fiber
Over commitment given during the sale and now the service stop.

Priya

Jio Fibre is a TRAP, don't go for even Trials

Rated 1 out of 5

It’s a Trap!
The Connectivity and Customer Care Services are too poor and when you disconnect the connection even under the Trial period, they don’t refund the complete amount, they still charge 1k to 1500 Rs.

Manas

Worst JIO Fiber Internet Service

Rated 1 out of 5

My Jio Gigafiber connection is not working since 30 hours and I had make several complaints on customer care no but no one came for resolution of my complaint. Now I make this last complaint to Jio if my complaint will not resolve immediately I will switch to Airtel on 9th December 2020 and not recommended any one to take Jio GigaFiber due to very bad service..

Yogesh Dua

Jiogigafiber very bad customer care service

Rated 1 out of 5

My jiogigafiber connection is not working since 7days and I had make several complaints on customer care no and WhatsApp no. but no one came for resolution of my complaint. Now I make this last complaint to jio if my complaint will not resolve immediately I will switch to airtel on monday
and not recommended any one to take Jiogigafiber due to very bad service..

shailendra

Worst service

Rated 1 out of 5

No service at all. Frequent cuts of internet and you cannot depend on the connection for doing any kind of serious job.

Supriya Pal

Pathetic Service of Jio FIbre!!!

Rated 1 out of 5

I had taken the Jio Fiber connection in the month of June. First of all the installation was inappropriate because of which I didn’t get internet for 5 days from the next day of installation. After repeated call / complaint, they did re-installed and resumed the service but the speed was very low. I had taken the silver plan of 100 MBPS speed; on an average I was getting 30–40 MBPS and at times 2–5 MBPS . Again after regular calls / complaints, speed was improved from the month of Aug but still it was average 60 MBPS . Though I was able to work on that speed by the most critical issue was watching TV… there was regular buffering while watching any TV channel. These were so irritating then I was force to shift to regular cable TV subscription again. Recently during 1st week of Sep the plan has been upgraded to 150 MBPS plan. I checked with the TV channels, still buffering issue is there, though frequency buffering has been reduced a bit. I talked with the executive who sold this connection to me…. his request to me was to adjust little bit on this. Friends, if you are paying why should u adjust on the quality? And the most annoying part is their customer service…. the executive simply disconnect the call if they don’t have answer to the problem.
I have now decided to surrender the connection, even after forgoing of installation cost of Rs. 1000.

Deb Nag

Paid the amount for Jio fiber connection still service engineer not come fro installation

Rated 1 out of 5

Worst customer care service, Still i faced the problem when not installed, after installation complete. then i get some problem, then getting to much time for resolve. one suggestion please avoid to use jio fiber connection. Use airtel and other partner services.

Bhanu

No Reply from Jio

Rated 1 out of 5

After collecting the money within an hour of a new installation request, No reply from anyone from jio.the sales rep has blocked my number and does not take any calls.. my money is gone.. three refund is not being processed… Stay away from Reliance and its services… They’re running the country

Praveen Kumar

Worst support ever

Rated 2 out of 5

For any issue, if you call their call center, they refuse to register the complaint by saying technical issue there. Call after some time. This continues forever. Call technical support, they insist on service request number. Then once you go through this for 1 month, technician visits to confirm the problem and says will come back and disappears.

SK

Pathetic Service

Rated 1 out of 5

This post goes out to pathetic service and customer care support of JIO BROADBAND . We applied for a new connection on 18th Aug , All paperwork and formalities were completed same day ,Even the installation payment of Rs. 3500 was taken same day. This was on Modem and visit charges and we were told to get wiring fixed on our own after which connection will be activated. We got the same done on 19th August. Post which it has been more than 20 days , JIO BROADBAND salesman who installed the connection is not picking up the calls , Customer care doesn’t have any answers to what is going on with our service request, customer care executives either don’t answer calls or of they do they put the call on hold on pretext of checking at back end and then either don’t come back on call or disconnect without giving any answers.

Nidhi

Jio OTT Apps

Rated 1 out of 5

Jio OTT Apps only available with Gold Package Plan or Silver Plan of first 3 months. Also not many OTT Apps available like similar to Cable TV.
For a common people the Jio fiber is not recommended.
e.g The Cable TV Connection Monthly cost: Rs. 250 to 500 INR. Which has lot of TV channels we can enjoy.
On top of take internet cost worth of Rs. 300 to 500 INR per month. Both together less than 1000/- per month.
But where as Jio Gold plan Rs.1299+ 18% Tax. Which is useless.

GK

Jio fiber no refund all promises was fake

Rated 1 out of 5

Struggling to get the security refund from reliance jio fibre from past 3 months and no one is listening to my complaint. Request is being forwarded from one person to another every time i email but no one will actually take action on it. This is totally a scam done by them. Seems they don’t want to refund. As they closed the SR without any information and when you complaint they will say sorry for the inconveniences caused sir and they again open a new SR. I my case in total around 5 SR’s has been raised so far in 3 months, no action done so far.

Sumit

JioFiber is very Bad Company

Rated 1 out of 5

I used Jio Fiber it is bad company. I think and suspect it is a scam! I will not suggest to buy JioFiber in your society or home. It is insecure and very bad.

TechGurus

New connection

Rated 5 out of 5

I am very satisfied with Jio giga fiber service offered and installed by JFE Shivam Rai. They are very professional and polite. Thank you Team Jiofiber Ghazipur for providing such prominent service! @jiofiber_Ghazipur!👍

Anand

Worst of all

Rated 1 out of 5

It is very bad . cause problem every second day . Service can’t be any more poor. Behavior is bad . Never go for it

Asmita kabiraj

Jio fibre router and set-top box

Rated 1 out of 5

Stay Away ! Their policy is customer is a fool. When they were offering free data, on a certain purchase, I activated their 100 GB voucher, but could not use it. In 4 days I got message that your 100 GB is over. Now when they offered free TV, it is bullshit again.
You don’t get to see any live programs, only 4–5 apps that show sony, color, star etc old programs. I recharged with 850+tax i.e Rs1000.00. They give only 200 Gb and another 400 gb is free. This is some scheme to save taxes for company. The way their GB’s get over is amazing. If the router is just kept open, it consumes GB’s.
They say ours is fast network (Fibre), another bullshit, and that is the reason the charge gets over fast, so you have to pay another Rs 1000.00 for remaining 15 days.
Now they provide Amazon and 5–6 other apps free, if you charge with 1525.00 per month (up to 1200 gb free), but you have to charge for 3 months, if you want free apps.
Your call their engineer on 1st, he will come after 2 weeks, so you are stuck for 2 weeks.
My local cable provides 1 TB per month at speed of 50mbps, great speed, no problems, never gets over even with binge watching. I subscribe to amazon, netflix,
hotstar, zee5 etc it costs me Rs 300 per month, and Rs708.00 to my local cable guy for broadband. I have the option to pay for 6 months and get 8 months free. Actual benefit, no bullshit scheme.
This is a flop service, and it is over hyped to increase share prices, and make more money.
The best is kept for last. They dont tell you or publish on the website, the programs you can watch, the free apps, etc. You have to pay and find out that you have been duped. Happy Viewing !! Enjoy !!!

Milind Redkar

Dont use jio fiber

Rated 1 out of 5

I m using jio fiber since one month.
very poor network like 2G/3G.
TV just show off
every time shows buffering.
download speed 300-600kb/s
please don’t take this broad band connection.
complain several times, no result found.
please please …. don’t take this connection.

Dr Jay Singh

Dont go for it

Rated 1 out of 5

I had connect internet in my home. Due to the “advertisement”, I opted for jio fiber diamond plan with 500mbps speed. Let me be clear. You will NOT get 500 mbps ever. The max u will get is about 300mbps. And that too only when u do a speed test. Otherwise browsing speed is at a snail’s pace. In connect they give 100mbps speed without any data capping. That means 100mbps unlimited usage for 999 only. This reliance Joomla needs to stop.

Amtoj Singh

Jio is fraud

Rated 1 out of 5

I am user of jio giga.fiber opted for silver plan. As stated I was supposed to get 200 GB of data + double data200 GB . And an additional 200 GB as offer. But never received the double data. And the offer data also had validity of six months which was not stated earlier, was also not completely used due to miss information given. Customer care is complete act of stupidity. I am fed up of it. Jio looted my money.

Sangeeta Kashyap

Worst Connection

Rated 1 out of 5

Do not take Jio Fibre. Never ever do that. Its the worst connection I ever had in my life. Airtel is far better than this and they serve what they told. However, this Jio Fibre guys tell you all false information before taking the connection. But the fact is
1. Channels don’t work on number based system. You have to select each category from each tile on menu window under which channels will be available. Like, you have to select HotStar tile in order to access all star related channels. Elder people who are not tech savy, its hell for them. And not all channels available Hardly.. 40-50. that’s it
2. They will tell you normal amount. But later it includes GTS and other hidden charges which will cost you lot of amount.
3. They don’t give you phone instrument. You have to buy it by your self.
4. Initially they give you subscription for Hotstar and other OTT platforms. From the next months onward you have to pay fee all of them.
Still lot of flaws are there in this connection. Hell it is..
Don’t take

WellWisher

Bogus plans and speed dont buy

Rated 1 out of 5

I opted a 100mbps plan but the actual speed is 25-35mbps on download and 5-10mbps on upload. If you want to work peacefully don’t go for this network. I tried their pathetic customer service in which they’ll never address your issue

Subhakar

Jiofibre refund not done.

Rated 2 out of 5

After surrendering my Jiofibre connection no refund was done even after reminded . customer care phone number is not working. No response from customer care mail id. Very poor customer service.

Madhab Chandra Mohapatra

Jio Fiber poor quality connection

Rated 1 out of 5

I purchased Jio Fiber connection , the cable quality very poor, it was cut by rat, raised complaint , waiting for 3 days to fix wire issue , technical service not able immediately, you have to wait two to three days and connection cannot fixed ourself like BSNL, very difficult survive , even not worth for one star

kathirvel

Worst Internet service

Rated 1 out of 5

Just like reliance is known for cheating, also its cheating customers with its worst services and staff. First of all, dont bother calling customer care. All you will get “i cant help you in this regard” they notepad robots who are there to tell we cheated but we are reliance and you can do shit in court.

Gaurav D.

Fradulant Claims of speed

Rated 1 out of 5

For JioFibre gold plan with 250Mbps speed (claimed by Jio) only around 150Mbps is actually available. Furthermore the speeds are highly fluctuating anywhere between 2Mbps to 240Mbps along with frequent disconnections.

i

Jio Gigafiber disconnecting frequently

Rated 1 out of 5

Customer service team of JIO is a bunch of donkeys good for nothing. Thy only knew 4-5 lines and have no capabilities to resolve an issue.

Aman

Poor customer care services.

Rated 1 out of 5

Very poor customer service.Customer care executive was not available.Chat system not helpful for refund cases.

Madhab Chandra Mohapatra

Very very expensive

Rated 1 out of 5

Though it stated it will provide cheaper internet service it is proving very expensive. Absolutely customer unfriendly. It will go the way it’s predecessor went. It is a genuine rip off. Lot of people will leave unless the scheme is made customer friendly. They are out for recharge recharge and re hedge.

Rajaram

As always reliance is looting people

Rated 1 out of 5

As reliance communication looted people same way jio is selling 100 Mbps plan n providing 1- 6 Mbps speed. U call customer care , they will say sorry for inconvenience & that’s it.

Raman

Apps stopped working

Rated 1 out of 5

After I recharge silver plan also apps doest work and no live channels. On 1 st 3recharges apps were working but still faced many issues like after recharge 3-4 days doest work. Now from 4th recharge permanently stopped. Multiple times cald customer care but no one knows anything, no resolution provided. Unneccesarily they raise a service request n without resolving they will close the ticket. After recharge also if Nthng works it’s waste of money. Pathetic customer service and they do disconnect calls

Priya

Jio loot

Rated 1 out of 5

Blunder done by me when I opted for Jio and removed airtel from my home. Worst service seen ever. I don’t know whether I will get back my deposit or not because it’s Reliance…

Dhiraj Sethi
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